Support Engineer – EMEA (Saudi Nationals Only)

About the role

Mavenir is looking for a Support Engineer to join its EMEA Operations Team in Saudi Arabia. The role provides technical expertise to EMEA customers and internal teams on mOne products, acting as a bridge between customers, Operations, and R&D.

Key responsibilities

• Build strong relationships with R&D and serve as the primary support interface.
• Assist customers in replacing faulty hardware and conduct acceptance testing.
• Investigate issues using logs, test tools, and coding knowledge before escalation.
• Resolve customer issues within contracted SLAs and provide regular status updates.
• Produce technical documentation, reports, and support materials.
• Support R&D, Delivery, and Operations during design, implementation, and testing phases.
• Coach internal teams on product capabilities and end‑to‑end solutions.
• Review and maintain technical quality documentation.

Required profile

• Solid experience with UNIX environments (Solaris or Red Hat Linux) and UNIX system administration.
• Proven coding experience and ability to install, upgrade, and configure hardware and software.
• Understanding of software engineering principles and SIP protocol.
• Experience with HP and Sun platforms, IP networking, and Cisco router configuration.
• Mobile network experience and onsite hardware replacement activities.
• Can‑do attitude, strong problem‑solving, and excellent communication skills.
• Ability to work independently, collaboratively, and under pressure.

Required skills

• UNIX (Solaris, Red Hat Linux)
• UNIX System Administration
• Coding (unspecified language)
• Hardware installation, upgrade and configuration
• Software configuration
• SIP protocol
• HP platforms
• Sun platforms
• IP networking
• Cisco router configuration
• Mobile network technologies
• Onsite hardware replacement