Swiss Service Agent – Guest Support (Saudi Only)

About the role

Swissôtel Al Maqam is seeking a dedicated Swiss Service Agent to join its guest support team. The role focuses on handling guest inquiries, wake‑up calls, emergency requests and other telephone‑based services 24/7, ensuring a seamless and memorable experience for visitors to the holy city.

Key responsibilities

• Receive and dispatch immediate actions for all guest concerns via telephone.
• Follow up on each action to ensure completion within the quoted time.
• Coordinate with related hotel departments to meet guest needs efficiently.
• Promote hotel services and amenities to enhance the guest experience.
• Manage wake‑up call requests, main hotel fax, and emergency calls around the clock.
• Contact the hotel doctor or other emergency services when required.

Required profile

• Bachelor's degree in Business Administration or related field.
• Previous experience as a telephone operator or in a call‑center environment is an asset.
• Excellent communication, organizational and problem‑solving abilities.
• Highly responsible, reliable and able to work independently with minimal supervision.
• Fluent in English; additional language skills are a plus.

Required skills

• Familiarity with Opera or a related property‑management system.

What we offer

• Opportunity to work in a prestigious five‑star hotel within the Abraj Al Bait complex.
• Dynamic team environment with exposure to international guests.
• Professional development in hospitality service excellence.