System Admin AFC Level 4

About the role

The AFC System Administrator is a senior technical professional with over 10 years of experience operating and maintaining AFC and Central Clearing House systems. The role oversees AFC operations at both employer and operator levels, manages fault reports and customer complaints, and ensures system reliability through testing, configuration, and access administration.

Key responsibilities

• Handle AFC systems at employer and operator levels (AFMC) and discuss fault reports and customer complaints with the AFC Contractor.
• Test and release new software in the Test & Development Center, including ITS interfaces.
• Configure system settings and administer access rights in alignment with RCRC.
• Supervise CSC stocks for service and maintenance, coordinating with contract administration and finance teams.
• Administer cards, blacklist entries, bulk sales, and new fare versions.

Required profile

• Minimum 10 years of technical experience in operation and maintenance of AFC and Central Clearing House systems.
• Experience interfacing AFC systems with third‑party applications such as mobile apps, ERP, banking, PSP, and call centers.
• Proven ability to analyze fault reports, handle customer complaints, and coordinate with contractors.
• Experience testing, releasing, and configuring software in a development environment.
• Capability to supervise stock levels and collaborate with finance and contract teams.

Required skills

• AFC system administration
• Central Clearing House system expertise
• Software testing and release management
• System configuration and access rights administration
• Card administration and blacklist management
• Integration with third‑party systems (mobile app, ERP, banking, PSP, call center)

What we offer

• Tax‑free salary
• Life and medical insurance coverage
• Annual leave balance and company gratuity scheme
• Discretionary bonus program and annual flight contribution
• Transportation and housing allowances
• Employee Wellbeing Program with 24/7 access to finance, legal, health, fitness, and nutrition specialists