Systems & Digital Operations Specialist

About the role

The Systems & Digital Operations Specialist is a hands‑on, non‑managerial position responsible for the day‑to‑day administration, reliability, and continuity of TKS digital systems, user devices, and classroom technology. The role supports teaching, learning, admissions, communications, and overall school operations.

Key responsibilities

• Administer core school platforms such as PowerSchool (SIS), Toddle (LMS), Google Workspace for Education, assessment systems, and communication portals.
• Manage user accounts, permissions, and access controls in line with TKS protocols.
• Monitor system availability, troubleshoot issues, and coordinate escalations.
• Set up, configure, and support school‑owned devices (iPads, laptops, peripherals) including enrolment, updates, lifecycle management, and inventory tracking.
• Support classroom and shared‑space AV equipment (displays, projectors, sound, conferencing tools) and assist staff with AV setup for lessons, meetings, and events.
• Assist with annual academic‑year readiness cycles: onboarding, class/course setup, device allocation.
• Maintain documentation, log support tickets, licences, and renewals.
• Provide operational technology support for events, new space moves, and liaise with Academic, Admissions, HR, and Finance teams.

Required profile

• Proven experience in an IT, systems, or digital operations support role.
• Hands‑on experience supporting user devices such as iPads and laptops.
• Strong organisational and documentation skills; ability to follow defined procedures and escalate appropriately.
• Comfortable assisting non‑technical users.
• Desirable: experience in a school or education environment; familiarity with Google Workspace for Education, PowerSchool, or Toddle; experience with AV or classroom technology support.

Required skills

• PowerSchool
• Toddle
• Google Workspace for Education
• iPad and laptop device management
• AV equipment (displays, projectors, sound, conferencing tools)