Technical Account Manager – OpenShift (Remote, Saudi)

About the role

Red Hat is seeking an experienced Technical Account Manager to lead the OpenShift engagement for a select group of Saudi customers. Working remotely, you will provide hands‑on architectural guidance, drive adoption of the OpenShift Container Platform and act as the primary escalation point for critical incidents.

Key responsibilities

• Build and maintain strategic relationships with key business and IT stakeholders, understanding their goals and Red Hat implementations.
• Conduct technical reviews, share best‑practice guidance and proactively identify potential issues.
• Advise customers on upcoming technology changes, mitigation strategies and future Red Hat product road‑maps.
• Troubleshoot complex technical problems, coordinate escalations with Red Hat engineering, R&D and product teams.
• Prepare and present periodic operational performance reviews to customer leadership.
• Document use cases, maintain clear case records and develop customer engagement plans.

Required profile

• Minimum 5 years of enterprise‑level experience with Red Hat OpenShift or comparable container platforms.
• Strong customer‑facing attitude, excellent collaboration and communication skills.
• Ability to learn new technologies quickly and manage time efficiently.
• Professional, proactive and dedicated to exceeding customer expectations.

Required skills

• Red Hat OpenShift Container Platform
• Red Hat CloudForms
• Ansible Automation Platform
• IT automation
• Cloud management
• Containers
• Kubernetes

What we offer

• Opportunity to work with leading enterprise customers in a fully remote setting.
• Access to Red Hat’s global engineering, research and product resources.
• Competitive compensation and benefits package.