Technical Infrastructure Specialist Manager

About the role

We are seeking an experienced Technical Infrastructure Specialist Manager to lead enterprise IT infrastructure operations in Riyadh. The role oversees data centre, server, network, Linux, deskside support, SOC, NOC and storage services while driving automation and AI‑enabled efficiencies.

Key responsibilities

• Lead end‑to‑end delivery of data centre, server & virtualization, network (LAN, WAN, Wi‑Fi, SD‑WAN), Linux/Unix, deskside support, SOC, NOC and storage/backup services.
• Ensure high availability, performance, capacity planning and SLA compliance across all platforms.
• Drive proactive monitoring, incident, problem and root‑cause management.
• Develop operational dashboards, executive reports and maintain ITIL‑aligned service management processes.
• Manage a multidisciplinary team of 25+ members across multiple technologies.
• Champion automation, AI and agentic AI adoption in IT operations.
• Oversee risk, compliance and continuous service improvement initiatives.

Required profile

• 12‑13 years of relevant experience in enterprise IT infrastructure.
• Proven leadership of large, multi‑technology teams (25+ members).
• Strong background in ITIL and ISO process implementation.
• Experience in automation, AI concepts and risk/compliance management.
• Preferably previously employed at a major IT services firm (e.g., Wipro, Cognizant, LTI).

Required skills

• Data centre infrastructure
• Server and virtualization platforms
• Network infrastructure – LAN, WAN, Wi‑Fi, SD‑WAN
• Linux and Unix platforms
• Deskside support services
• Security Operations Center (SOC)
• Network Operations Center (NOC)
• Storage and backup solutions
• Automation tools and AI integration
• ITIL and ISO standards