Technical Support Engineer – Automotive

About the role

The Technical Support Engineer is the dealership’s top technical authority for complex diagnostics, warranty escalations, and OEM coordination. The role supports workshop supervisors and technicians, ensuring all repair activities meet OEM standards while protecting the brand reputation.

Key responsibilities

• Lead diagnosis and resolution of complex, repeat, or high‑priority technical cases escalated from the workshop.
• Apply structured diagnostic methodologies using advanced tools, OEM systems, and technical documentation.
• Identify root causes, define corrective actions, and document detailed case reports.
• Act as the primary technical liaison with the OEM, managing recall campaigns, Special Service Campaigns (SSCs) and field actions.
• Prepare and submit Technical Reports, Product Quality Reports (PQRs) and warranty escalation cases in line with OEM requirements.
• Coach technicians on complex repairs, diagnostic strategies and new technologies; conduct training sessions and toolbox talks.
• Analyze workshop performance data (comeback rates, First Time Right, warranty claims) to drive continuous improvement initiatives.

Required profile

Required skills

• Advanced diagnostic tools
• OEM technical systems
• Technical reporting