Technical Support Specialist – AI Solutions

About the role

We are looking for a Technical Support Specialist to manage and resolve technical issues related to our AI solutions and systems. The role involves monitoring AI services, troubleshooting incidents, and ensuring the reliability of AI‑powered applications in production environments.

Key responsibilities

• Monitor AI systems and applications to maintain smooth daily operations.
• Investigate, diagnose, and resolve incidents, issues, and service requests related to AI solutions.
• Validate reported issues and perform root‑cause analysis.
• Collaborate with technical teams to troubleshoot system, API, data, or model‑related problems.
• Track support tickets and meet SLA‑based resolution timelines.
• Escalate critical incidents and coordinate resolution efforts.
• Support system testing after fixes, enhancements, or deployments.
• Maintain issue logs, troubleshooting documentation, and knowledge‑base articles.
• Ensure service continuity, system reliability, and performance optimization.

Required profile

• Bachelor’s degree in Computer Science, IT, Software Engineering, or a related field.
• Minimum 5 years of experience in technical support, application support, or IT operations.
• Experience supporting AI solutions, machine‑learning systems, or intelligent applications.
• Strong troubleshooting, incident management, and root‑cause analysis skills.
• Familiarity with APIs, databases, system logs, and monitoring tools.
• Excellent communication and problem‑solving abilities.

Required skills

• APIs
• Databases
• System logs
• Monitoring tools