Technical Support Specialist – Algo Credit Manager (Riyadh)

About the role

SS&C Algorithmics is looking for a Technical Support Specialist to join a dedicated on‑site team in Riyadh. You will be the primary point of contact for managing the Algo Credit Manager (ACM) solution in the client’s production environment, providing 24/7 support and ensuring optimal performance.

Key responsibilities

• Deliver day‑to‑day technical support for the ACM platform on the client’s production systems.
• Manage incident resolution, issue escalation, and root‑cause analysis.
• Coordinate release management and regular upgrades of the ACM solution.
• Collaborate with client IT teams to implement best‑practice configurations and performance optimisations.
• Maintain documentation of support activities and knowledge‑base articles.

Required profile

• Minimum 5 years (60 months) of experience with Algo Credit Manager, OpenShift, or related middleware technologies.
• Strong background in enterprise Java environments and Linux operating systems.
• Ability to work on‑site in Riyadh and provide continuous support on a rotating schedule.

Required skills

• Web application server deployment principles
• Middleware solutions
• Core Java principles
• Performance optimisation techniques
• Groovy scripting
• Message Queuing (MQ)
• SOAP and REST web services
• SQL and JMS
• JavaScript
• Linux administration
• OpenShift
• Kubernetes

What we offer

• Hybrid work model with flexibility to balance on‑site and remote tasks.
• Opportunity to work with a global leader in financial services and healthcare technology.
• Access to continuous learning and professional development resources.