Technical Support Specialist

About the role

The Technical Support Specialist provides second‑level assistance for Gartner Associates, handling escalated hardware and software issues and ensuring 24/7 operational continuity. The role also supports on‑site visits, asset management, and technology services for Gartner events.

Key responsibilities

• Deliver Level 2 technical support, including hardware diagnosis, software installation, and troubleshooting.
• Perform remote and on‑site visits to resolve issues in regional offices.
• Manage the full lifecycle of IT assets to optimize deployment.
• Collaborate with event teams to provide technology services during Gartner events.
• Document, track, and resolve service requests, incidents, and activities in the help‑desk system.

Required profile

• Bachelor’s degree (or foreign equivalent) in Computer Science or a related field.
• 1+ years of client‑service experience.
• 1‑3 years in an entry‑level technical support role.
• Strong communication skills, both verbal and written.
• Excellent customer‑service orientation.

Required skills

• Hardware troubleshooting and diagnosis.
• Software troubleshooting and installation.
• Networking concepts (LAN/WAN).
• Server knowledge.
• Proficiency with standard Microsoft products and platforms.
• Experience using a help‑desk ticketing system.

What we offer

• Competitive salary and generous paid time off.
• World‑class sales and skill‑development training programs.
• Collaborative, inclusive team culture.
• Professional development and career growth opportunities.