Technical Support Specialist

About the role

We are looking for a Technical Support Specialist to deliver high‑quality IT assistance to end users in a fast‑paced environment. The ideal candidate combines strong troubleshooting abilities with excellent communication skills.

Key responsibilities

• Provide technical support for hardware, software, and network‑related issues.
• Diagnose and resolve technical problems efficiently.
• Respond to support requests via ticketing systems, phone, or email.
• Install, configure, and maintain computer systems and applications.
• Support remote users using remote access tools.
• Document issues, resolutions, and processes in the ticketing system.
• Collaborate with IT teams to escalate and resolve complex issues.

Required profile

• Diploma or Bachelor’s degree in Computer Science, IT, or a related field.
• Advanced English language proficiency.
• Minimum of 1 year experience in an IT Help Desk or similar role.
• Strong knowledge of computer systems, hardware, software, and network connectivity.
• Familiarity with ITIL best practices is a plus.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• IT ticketing systems
• Remote support tools
• ITIL methodology