Waiter/Waitress – Luxury Hotel Service

About the role

The Waiter/Waitress delivers exceptional food and beverage service to guests in an ultra‑luxury hotel environment, adhering to Rosewood brand standards and Forbes/LQA expectations. The role focuses on creating personalized, attentive, and memorable dining experiences through professional service and detailed product knowledge.

Key responsibilities

• Provide refined, guest‑focused service that exceeds expectations throughout all service periods.
• Accurately take orders, communicate guest preferences, allergies, and special requests to Culinary, and ensure timely delivery.
• Maintain a professional presence at the assigned station, keeping work areas clean, organized, and well‑stocked.
• Promote menu items, beverages, and specials through suggestive selling while respecting guest preferences.
• Handle guest inquiries, feedback, and concerns promptly, escalating when necessary.
• Support VIP amenities, special occasions, and guest recognition initiatives.

Required profile

• Strong commitment to delivering high‑quality service in a luxury setting.
• Excellent communication skills and ability to anticipate guest needs.
• Attention to detail and ability to work collaboratively with Culinary and service teams.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Required skills