Client Success Manager – Enterprise Accounts (Saudi Arabia)

About the role

Lenovo is seeking a Client Success Manager to own post‑sales relationships for key enterprise accounts in Saudi Arabia. You will ensure customers adopt IT solutions successfully and achieve measurable business outcomes, acting as the primary point of contact and driving satisfaction, retention, and growth.

Key responsibilities

• Serve as the primary contact for assigned enterprise accounts, driving customer satisfaction, retention, and growth opportunities.
• Align IT solutions and success plans with customers’ business objectives and digital transformation strategies.
• Monitor service performance and SLAs proactively, coordinating with technical and delivery teams to prevent issues.
• Lead regular business reviews (QBRs/MBRs), presenting usage insights, ROI metrics, and strategic recommendations to senior stakeholders.
• Ensure compliance with local regulations and internal governance standards in all engagements.
• Represent the voice of the customer across internal teams, building strong relationships with Arabic‑ and English‑speaking stakeholders.

Required profile

• 5+ years of experience in technology with hands‑on exposure to servers, storage, backup, and end‑user products such as laptops.
• Proven ability to act as a client‑facing focal point across sales, pre‑sales, and delivery functions.
• Strong understanding of delivery, implementation, and activation of IT solutions with proactive issue‑prevention skills.
• Excellent communication and stakeholder coordination abilities; capable of building trusted relationships.
• Fluent in English and Arabic (mandatory).
• Strong problem‑solving capabilities.

Required skills

• Servers
• Storage
• Backup
• Laptops