Guest Relations Specialist – Luxury Hotel

About the role

Join a world‑class luxury hotel on the Red Sea as a Guest Relations Specialist. You will be part of a premium, guest‑facing team dedicated to delivering refined, intuitive, and memorable experiences for VIP guests from arrival through departure.

Key responsibilities

• Welcome and host VIP guests with warmth, confidence, and a polished demeanor.
• Provide personalized support, including seating arrangements, beverage service, and tailored assistance.
• Assist with guest documentation, itinerary coordination, and ensure accuracy.
• Support guests with their belongings and maintain comfort at every touchpoint.
• Coordinate smoothly with internal teams to uphold an outstanding service environment.
• Anticipate guest needs and deliver proactive, thoughtful service.
• Manage guest feedback and resolve concerns with tact and professionalism.
• Participate in special events, exhibitions, and hospitality activations as required.
• Maintain impeccable grooming standards and uphold the brand’s visual and service identity.
• Handle safety, compliance, and operational procedures as guided.

Required profile

• Bachelor’s degree or official certification.
• Valid KSA license.
• Minimum 2 years of experience in luxury hospitality or premium guest services.
• Fluent in English; additional languages are a plus.
• Strong interpersonal communication and professional presentation.

Required skills

• Proficiency with MS Office and basic digital tools.