IT Support Specialist

About the role

WASF, a Saudi advocacy and legal consulting firm, is looking for an IT Support professional to provide first‑line technical assistance to its staff. The role involves maintaining hardware, software and network services to ensure smooth daily operations.

Key responsibilities

• Provide first‑line technical support and troubleshoot hardware, software, and network issues.
• Manage and respond to user support requests promptly.
• Set up, configure, and maintain computers, printers and related IT equipment.
• Assist in basic network administration and troubleshooting.
• Support Microsoft 365 applications and services.
• Maintain IT assets and ensure systems operate efficiently.
• Document incidents, solutions and technical procedures.

Required profile

• Bachelor’s degree or diploma in Information Technology, Computer Science or a related field.
• Experience working in an IT Help Desk or Technical Support role.
• Strong problem‑solving and communication skills.
• Ability to work independently and as part of a team.

Required skills

• Network configuration and troubleshooting.
• Microsoft 365 administration and user support.
• Hardware and software troubleshooting.
• Setup and maintenance of printers and related equipment.