IT Support Specialist

About the role

As a Junior IT Support Specialist at Ektis, you will be the first line of defence for technology issues that can halt client engagements. You will handle L1 tickets, troubleshoot laptops, mobile devices and Microsoft 365 services, and gradually take on L2 responsibilities such as root‑cause analysis and device management.

Key responsibilities

• Serve as the primary point of contact for IT issues via ticketing system, chat, phone or walk‑up, logging and communicating status until resolution.
• Provide day‑to‑day support for laptops, mobile devices, peripherals and password/MFA issues.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and resolve sync, permission and usage questions.
• Investigate escalated incidents, diagnose OS‑level faults on Windows 11 and macOS, and troubleshoot network connectivity.
• Administer user identities in Microsoft Entra ID, manage joiner‑mover‑leaver processes and conditional‑access policies.
• Configure and enrol devices in Microsoft Intune, enforce compliance policies and deploy applications.
• Maintain knowledge‑base articles, runbooks and onboarding guides, and propose permanent fixes for recurring issues.

Required profile

• Bachelor’s degree or diploma in IT, computer science or equivalent practical experience.
• Minimum 2 years of support, help‑desk or internship experience.
• Strong communication skills in Arabic and English, with the ability to explain technical concepts clearly.
• Methodical troubleshooting approach, able to prioritize and document work.

Required skills

• Windows 11 troubleshooting and Microsoft 365 end‑user support.
• Microsoft Entra ID, Active Directory and Microsoft Intune administration.
• Basic networking concepts: DNS, DHCP, VPN and Wi‑Fi troubleshooting.
• PowerShell scripting and macOS support (nice to have).
• Familiarity with ITIL service‑management practices (nice to have).

What we offer

• Competitive compensation and comprehensive health‑insurance coverage.
• Certification sponsorship and a clear path from L1 to L2 and infrastructure work.
• Direct mentoring from senior IT staff and hands‑on ownership of real systems.
• Supportive, entrepreneurial culture with growth and innovation opportunities.