This job is no longer available
This job expired on 22/09/2026. It no longer accepts applications.
Social Media Agent
AlasilaCX | الأصيلة - تجربة العميل · Riyad
Job description
About the role
We are looking for a proactive Social Media Agent to engage with our customers across social platforms. You will be the first point of contact, handling inquiries, comments, and direct messages while ensuring a positive brand experience.
Key responsibilities
- Respond to customer inquiries on social media platforms, primarily X (Twitter).
- Manage comments, mentions, and direct messages efficiently.
- Address customer complaints professionally and within agreed response times.
- Escalate complex issues to the appropriate internal teams.
- Maintain high levels of customer satisfaction and overall experience.
Required profile
- Previous experience in social media management or customer service.
- Excellent communication skills in Arabic; English is a plus.
- Ability to multitask and work effectively under pressure.
- Strong familiarity with X (Twitter) and online engagement practices.
- Diploma or Bachelor's degree.
Required skills
What we offer
- Opportunity to work with a dynamic digital team.
- Professional development in social media customer engagement.
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AlasilaCX | الأصيلة - تجربة العميل
Riyad