Social Media Customer Service - Riyadh

About the role

We are looking for a Social Media Customer Service professional to join our Riyadh team. The role involves delivering timely, courteous support to our customers across major social platforms, with a strong emphasis on X (formerly Twitter).

Key responsibilities

• Respond promptly and professionally to customer inquiries on X, Instagram, Facebook, TikTok, LinkedIn and other platforms, ensuring each interaction meets our service standards.
• Monitor and manage comments, direct messages and online reviews, maintaining a positive and consistent brand presence.
• Maintain a professional brand image in all customer communications, reflecting the company’s values.
• Track, document and report recurring feedback, concerns and trends to help improve products and services.
• Collaborate with internal teams to resolve customer issues efficiently and keep customers informed throughout the process.

Required profile

• 1–3 years of experience in social media customer service.
• Familiarity with X (Twitter), Instagram, Facebook, TikTok and LinkedIn.
• Fluency in Arabic and English with excellent written and verbal communication skills.

Required skills

• Microsoft Office.
• Customer service tools.