Systems Supervisor

About the role

The Systems Supervisor will ensure the smooth operation of computer software, hardware, and telecommunications systems at our Madinah location. You will provide technical guidance, resolve issues, and support users across the organization.

Key responsibilities

• Troubleshoot and resolve technical problems related to software, hardware, and network systems.
• Provide technical recommendations to address business challenges and improve processes.
• Enter commands, operate peripheral equipment, and integrate new devices.
• Maintain applications, user accounts, and daily communication logs.
• Train users on proper hardware and software usage.
• Coordinate planning, design, maintenance, and resource allocation for telecommunications activities, including client/server support.
• Advise on administrative policies, technical priorities, and telecommunications methods.
• Support HR functions such as hiring, training, scheduling, and employee coaching.
• Ensure compliance with company policies, quality standards, and safety procedures.

Required profile

• Technical, trade, or vocational school degree.
• At least 2 years of relevant IT or telecommunications experience.
• Strong problem‑solving abilities and clear communication skills.
• Ability to lift and move objects up to 10 lb without assistance.

Required skills

What we offer

• Equal‑opportunity workplace that values diverse backgrounds.
• Opportunity to work within a global hospitality brand.
• Supportive environment focused on professional growth and fair treatment.