Technical Support Specialist – Remote

About the role

PulseMediaNL is looking for a proactive Technical Support Specialist to provide remote assistance, troubleshoot issues, and ensure a smooth user experience across its platforms.

Key responsibilities

• Respond to technical inquiries via email, chat, and phone, diagnosing hardware, software, and system issues.
• Guide users through step‑by‑step solutions and document support interactions.
• Escalate complex problems to appropriate teams and track tickets in internal systems.
• Assist with system setup, configuration, onboarding, and monitor performance.
• Maintain knowledge bases, FAQs, and contribute to process improvements.

Required profile

• 1–2 years of experience in technical support or IT help desk.
• Strong troubleshooting and problem‑solving abilities.
• Basic understanding of computer systems, software applications, and networks.
• Excellent written and verbal communication skills.
• Ability to work independently in a fully remote environment.
• High school diploma or equivalent; technical certifications are a plus.

Required skills

• Microsoft Office Suite
• Ticketing systems or CRM support tools
• Hardware troubleshooting
• Software troubleshooting
• Basic networking concepts

What we offer

• Remote‑first flexibility supporting work‑life balance.
• Opportunities for professional growth and skill development.
• Collaborative and supportive team environment.
• Competitive compensation aligned with experience.
• Long‑term stability within a growing technology‑focused organization.