Account Manager

About the role

We are seeking an Account Manager to join Autobia’s Inventory Finance program. The role owns the end‑to‑end relationship with activated clients, acting as the primary partner across the full product ecosystem. You will drive engagement, ensure continuity of service and proactively address client needs.

Key responsibilities

• Serve as the primary point of contact for assigned clients across all Autobia products and services, building deep understanding of their business to drive engagement and growth.
• Maintain comprehensive knowledge of the Autobia ecosystem to resolve client needs on first contact, minimizing friction and reducing dependency on multiple teams.
• Anticipate client needs ahead of visible issues, address root causes of behavioral changes, and take corrective action within defined authority.
• Monitor credit usage across accounts, apply program guidelines to credit‑related decisions, and escalate cases beyond authority with clear data and recommendations.
• Keep accurate, up‑to‑date records of all client interactions and decisions, and partner with cross‑functional teams to inform retention strategy and portfolio health.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Communications or a related field.
• 1–2 years of experience in account management, client success or B2B customer‑facing operations.
• Excellent interpersonal and communication skills with a client‑first mindset.
• Ability to master multiple product ecosystems and resolve issues independently without constant escalation.
• Sound judgment and confidence in making day‑to‑day operational decisions within defined authority.
• Strong organizational skills to monitor and manage a high volume of client accounts simultaneously.
• Self‑driven and proactive – identifies issues before they escalate and takes ownership without waiting to be directed.

Required skills

• CRM systems
• Microsoft Excel