Startup Success Manager

About the role

The Startup Success Manager serves as the primary point of contact for portfolio startups, ensuring founders stay informed, engaged, and supported throughout the program. This role will initially handle all startups directly, with the workload expected to expand across a growing team.

Key responsibilities

• Own the relationship with all portfolio startups, handling onboarding, regular check‑ins, and quarterly health assessments.
• Manage program communications, including announcements, newsletters, founder updates, and the internal knowledge base.
• Maintain a live portfolio health dashboard tracking engagement, satisfaction, and dropout risk.
• Identify startup needs (customers, funding, talent, services) and coordinate handoffs to internal teams or external partners, tracking follow‑through.
• Collect and share portfolio data and success stories with leadership.
• Drive startup satisfaction and retention within the program.
• Organise community touchpoints such as founder meet‑ups and peer‑learning sessions.

Required profile

• 3‑5 years of experience in account management, community management, startup operations, or a comparable founder‑facing role.
• Strong interpersonal and written communication skills with the ability to build trust with founders.
• Highly organized, comfortable using CRM and portfolio‑tracking tools.
• Demonstrated empathy, active listening, and systematic follow‑through.

Required skills