Aftersales Account Manager – Energy

About the role

Alfa Laval is seeking an energetic, commercially driven Aftersales Account Manager for its Energy division in Saudi Arabia. You will be the primary commercial interface for key customers, developing service business, building long‑term relationships and converting service needs into profitable opportunities.

Key responsibilities

• Develop and execute account strategies for assigned key customers, aligning plans with Energy Division and Service targets.
• Promote Alfa Laval’s portfolio of services—including maintenance, spare parts, upgrades, refurbishment, digital services and service agreements—to drive service sales growth.
• Own the customer relationship, engaging decision makers, maintenance teams, procurement and engineering across customer organisations.
• Identify, qualify and develop sales leads through regular visits, installed‑base analysis and market intelligence.
• Create high‑quality, competitive quotations and lead commercial negotiations to maximise hit‑rate, margin and order intake.
• Manage the sales pipeline and CRM data, ensuring systematic coverage of key accounts and accurate forecasting.
• Collaborate with Service Operations, Field Service, Inside Sales and Technical teams to ensure seamless order fulfilment.

Required profile

• Strong customer focus with proven commercial and business acumen.
• Demonstrated ability to develop and manage key accounts in the industrial or energy sector, preferably Oil & Gas, Petrochemical or Power.
• Track record of hunting new service opportunities and converting customer needs into profitable contracts.
• Excellent networking, influencing, negotiation and communication skills.
• Strong planning, opportunity management and business analytics capabilities.
• High level of integrity, ownership and accountability.
• Ability to work independently while collaborating effectively with internal teams.
• Preferably a Mechanical or Chemical Engineering degree with 5+ years of relevant experience; established customer relationships in Saudi Arabia are an advantage.