Application Support Engineer

About the role

We are seeking an Application Support Engineer to deliver enterprise‑level assistance to our customers. The position is based in the Qassim Region, with an initial onboarding and training period in Riyadh. The role focuses on troubleshooting, bug handling, and ensuring smooth operation of installed software.

Key responsibilities

• Receive and log bug reports after software installation.
• Install, configure, and demonstrate applications for on‑site users.
• Research and propose solutions for software and hardware issues.
• Ask targeted questions to quickly identify root causes.
• Track issues through to resolution within agreed timeframes.
• Guide clients via phone, email, or chat to resolve technical problems.
• Escalate unresolved issues to internal teams such as developers.
• Provide prompt, accurate feedback and maintain detailed records.
• Prioritize multiple open tickets and follow up to confirm system functionality.
• Prepare timely reports and document technical knowledge.

Required profile

• Bachelor’s degree in Computer Science.
• 3–6 years of experience in application support or related IT roles.
• Strong communication skills and ability to build positive client relationships.

Required skills

• SQL
• MySQL
• C++
• IIS (Internet Information Services)
• Active Directory
• Networking tools