Assistant Training Manager

About the role

Asteri Beauty is looking for an Assistant Training Manager to support the delivery of training and development initiatives across its retail network. Based in the Riyadh headquarters, the role combines office coordination with regular field visits to stores and wholesale partners.

Key responsibilities

• Support the Training Manager and key stakeholders in identifying training needs and implementing action plans to drive retail performance.
• Assist in delivering training programs for frontline teams, including brand training, product knowledge, sales techniques, and basic make‑up artistry.
• Facilitate onboarding sessions for new hires across retail and head‑office functions.
• Monitor training participation and help track KPIs and training effectiveness.
• Conduct store visits to observe team performance, provide on‑ground coaching, and report findings.
• Support the execution and maintenance of training calendars and schedules.
• Assist in developing and maintaining digital training platforms and learning materials.
• Coordinate and distribute training communications such as newsletters and updates.
• Support mystery‑shopping initiatives and feedback analysis to ensure consistent customer experience.
• Reinforce CRM initiatives and customer‑engagement practices with retail teams.
• Assist in preparing retail events and product launches, providing on‑site coaching.
• Gather feedback from store teams and highlight opportunities for improvement.
• Stay informed on product updates, brand guidelines, and competitor activities.

Required profile

• 1–3 years of experience in training, retail operations, or a related field (beauty industry experience is a plus).
• Exposure to retail and/or wholesale environments, preferably within the GCC.
• Strong interest in training, coaching, and people development.
• Good communication and presentation skills.
• Knowledge of customer service excellence and sales techniques.
• Organized with strong coordination and follow‑up abilities.
• Ability to work collaboratively in a fast‑paced environment.
• Fluency in Arabic and English.

Required skills

• Proficiency in Microsoft Office.