Boutique Manager – Luxury Retail

About the role

The Boutique Manager leads and manages all boutique operations, sales performance, client development activities, and team effectiveness while ensuring an exceptional luxury client experience and full compliance with brand standards.

Key responsibilities

• Achieve and exceed boutique sales targets and profitability objectives.
• Lead clienteling initiatives, develop relationships with VIP and high‑net‑worth clients, and ensure an exceptional luxury customer experience.
• Oversee daily boutique operations, including visual merchandising, inventory accuracy, and compliance with brand standards.
• Coach, develop and manage the boutique team, set performance objectives and conduct regular reviews.
• Prepare and analyse performance reports, develop action plans and support budgeting and forecasting.

Required profile

• Bachelor’s degree preferred.
• 7–10 years experience in luxury retail, jewelry, watches or premium retail environments.
• Minimum 2 years in a leadership position with strong commercial and people‑management experience.
• Fluent English; Arabic preferred.
• Proficiency in CRM systems, Microsoft Office and retail reporting tools.

Required skills

• CRM systems
• Microsoft Office
• Retail reporting tools