Butler Supervisor

About the role

The Butler Supervisor leads a team of butlers to deliver personalized, luxury service to guests at Accor Plus properties in Saudi Arabia. You will coordinate daily operations, ensure seamless communication across departments, and uphold the highest standards of hospitality.

Key responsibilities

• Supervise and assign tasks to non‑supervisory staff, ensuring clear communication and efficient workflow.
• Record, distribute and manage reports using the Opera system, including guest preferences and requests.
• Maintain administrative data, key control sheets, and pre‑arrival preparations, reporting to the Head Butler.
• Handle guest complaints promptly, delegating issues and informing senior supervisors.
• Oversee appearance, discipline, and performance of the team, providing feedback and training as needed.
• Anticipate guest needs, orchestrate special occasions, and ensure repeat guests receive personalized attention.
• Maintain cleanliness and proper condition of work areas and equipment.

Required profile

• Strong leadership and communication skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Customer‑focused mindset with a passion for delivering emotional luxury.
• Ability to work flexible hours and handle high‑pressure situations.

Required skills

• Opera system