Call Center Representative
CsMena · Riyad
Job description
About the role
We are looking for a motivated Call Center Representative to join our Riyadh team. The role is full‑time, on‑site and involves delivering high‑quality support to customers across multiple industries.
Key responsibilities
- Answer and place inbound and outbound calls in a professional manner.
- Identify customer needs, resolve queries and provide accurate information.
- Maintain high levels of customer satisfaction and loyalty.
- Document interactions and update records in the CRM system.
- Handle high‑volume call traffic while meeting service level agreements.
Required profile
- Minimum 1 year of experience in a customer service or call‑center environment.
- Fluent English (B1‑B2 level) with strong verbal communication.
- Ability to work under pressure, multitask and adapt to rotating 24/7 shifts.
- Bachelor’s degree in Business Administration or a related field is preferred.
Required skills
- Proficiency with CRM systems.
- Familiarity with call‑center technology and telephony tools.
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Published 1 month ago
Expires 1 week from now
57 views · 0 interested
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CsMena
Riyad