Customer Care Reporting Specialist Officer
Mobily · Jeddah
Job description
About the role
The Customer Care Reporting Specialist Officer will be responsible for gathering raw data from multiple systems and turning it into actionable insights that support decision‑making. This role prepares regular management reports on key performance indicators and conducts detailed analysis to identify performance gaps.
Key responsibilities
- Collect raw data from various systems and use it in analysis that supports decision‑making processes.
- Prepare daily, weekly and monthly management reports on KPIs.
- Develop MIS reports and conduct necessary analysis for all operational figures.
- Conduct performance analysis and identify causes for deviation in targeted KPIs.
- Prepare special reports related to performance reporting as requested by the management team.
- Prepare monthly review of Customer Care KPIs.
- Prepare call volume analysis to support headcount forecasting.
- Perform other responsibilities as required by higher levels of supervision.
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Published 1 month ago
Expires 23 hours from now
39 views · 0 interested
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Mobily
Jeddah