Customer Service Representative (Saudi National)

About the role

Tabby is a fast‑growing fintech company in the GCC offering flexible payment options such as Buy Now, Pay Later. The Customer Service Representative will interact with customers via phone, chat and email, ensuring a smooth experience while adhering to company guidelines.

Key responsibilities

• Support customers through phone, chat, and email in both English and Arabic.
• Answer questions, resolve issues, and ensure a positive customer experience.
• Follow clear guidelines and use provided tools to assist customers quickly and accurately.

Required profile

• Fluent speaking and writing in Arabic and English (B1+ level in English).
• Willingness to work rotational shifts from the office.
• Calm under pressure, quick learner, and takes work seriously.
• Ability to handle difficult conversations, follow processes carefully, and maintain a positive attitude during busy periods.

What we offer

• Base salary of 6,635 SAR gross per month.
• Language allowance up to 500 SAR gross based on English & Arabic proficiency.
• Performance bonus up to 10% of base salary.
• Paid training: 3 weeks in the office.
• Nesting period: 3 weeks handling real customer cases with close support.