Data Analyst – Customer Experience

About the role

We are looking for a Data Analyst to join the Customer Experience team of a leading automotive company in Jeddah. The role focuses on ensuring data accuracy, generating actionable insights and supporting data‑driven decisions that improve customer satisfaction and business performance.

Key responsibilities

• Analyse customer, lead and operational data to identify trends and opportunities.
• Maintain data quality across sales, service and customer systems.
• Prepare and update reports and dashboards such as NPS, CSI and QSR.
• Monitor customer complaints, inquiries and ticket quality.
• Produce daily and periodic insights to inform business decisions.
• Track and optimise campaign performance for SMS and customer surveys.
• Collaborate with internal teams to enhance the overall customer experience.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum three years of experience in data analysis.
• Strong analytical skills with high attention to detail.
• Good command of written and spoken English.
• Experience in automotive or customer‑experience environments is a plus.

Required skills

• Advanced Excel.
• Proficient PowerPoint.