Delivery Station Liaison – Customer Service Associate

About the role

Amazon is looking for a Delivery Station Liaison to provide real‑time, hands‑on support to customers whose parcels encounter delivery issues. Working inside a last‑mile delivery warehouse, you will act as the direct voice of Amazon to resolve problems and ensure packages reach customers on time.

Key responsibilities

• Answer inbound customer calls, empathize, and build trust while addressing delivery concerns.
• Investigate failed or at‑risk deliveries, remove barriers, and provide accurate delivery expectations.
• Collaborate with Delivery Service Partners (DSPs) and internal workgroups to find same‑day or next‑attempt solutions.
• Maintain meticulous case records and proactively propose solutions with limited guidance.
• Communicate barriers and resolutions to senior leadership through face‑to‑face and virtual channels.
• Operate multiple online platforms and technology systems efficiently in a fast‑paced environment.
• Work a flexible full‑time schedule (40+ hours/week) in a noisy warehouse setting (hearing protection provided).

Required profile

• Strong verbal communication and active‑listening skills.
• Ability to empathize with customers and remain calm under pressure.
• Detail‑oriented mindset with a focus on accurate information delivery.
• Collaborative attitude to build relationships across various station teams.

Required skills