Dispute Operations Specialist

About the role

Tamara is a leading fintech platform in Saudi Arabia and the GCC, serving over 25 million customers and 130 000 merchants. The Dispute Operations Specialist is the operational engine of the newly established Dispute Operations function, handling case‑level dispute resolution, evidence adjudication, merchant communication and recovery coordination. The role starts with high‑volume case handling and will evolve toward exception‑focused work as automation matures.

Key responsibilities

• Own end‑to‑end management of merchant disputes, reviewing claims in the standard queue or commercial channel, especially for merchants suspended due to high dispute rates.
• Evaluate evidence submitted by customers and merchants and adjudicate claims according to policies.
• Escalate complex or regulator‑related cases to the Trust & Safety team or Team Leader based on defined criteria.
• Coordinate recovery actions and maintain accurate case records throughout the dispute lifecycle.

Required skills

• Salesforce
• Dispute Management
• Settlement operations
• CSHub
• SAMA regulatory framework
• Salesforce Partner Portal
• Chargeback operations
• Case management platform