F&B Guest Relations – Riyadh

About the role

We are seeking a professional and enthusiastic Food & Beverage Guest Relations to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience.

Key responsibilities

• Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff.
• Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure.
• Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards.
• Answer telephone calls within three rings using proper salutations and professional telephone etiquette.
• Communicate reservation changes and cancellations to management promptly.
• Review the reservation book daily, pre‑assign designated tables, and follow up on all special guest requests.
• Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities.
• Maintain a clean, organized, and welcoming Guest Relation stand at all times.
• Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly.
• Anticipate heavy business periods and organize procedures to manage waiting lines efficiently.
• Respond to guest inquiries accurately and provide information about hotel services and activities.
• Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction.
• Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment.
• Monitor table clearing and resetting procedures to ensure compliance with departmental standards.
• Promote food and beverage outlets to guests during slower periods.
• Maintain high standards of personal appearance, hygiene, and professional presentation at all times.
• Report for duty punctually, wearing the correct uniform and name tag.
• Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation.
• Attend training sessions and meetings as required.
• Remain flexible and willing to extend job duties to meet business demands and guest service needs.

Required profile

• Diploma or degree in vocational hospitality (preferred).
• Minimum one year of experience in a 4‑5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply.
• Excellent verbal and written communication skills in English; proficiency in Arabic is a plus.
• Strong organizational and multitasking abilities with keen attention to detail.
• Proficient phone etiquette and reservation management skills.
• Ability to work efficiently in a fast‑paced, high‑volume environment.
• Exceptional customer service orientation with genuine empathy and cultural sensitivity.
• Problem‑solving skills and ability to handle guest concerns with professionalism and grace.
• Collaborative mindset with ability to work effectively with diverse teams.
• Flexibility to adapt to changing circumstances and willingness to support team members.
• Knowledge of restaurant operations, table management, and dining service standards.
• Ability to maintain composure and resilience under pressure.
• Professional appearance and commitment to high hygiene standards.
• Familiarity with local customs and cultural practices relevant to Riyadh, Saudi Arabia.
• Basic cash handling knowledge and ability to assist with cashiering procedures.

Required skills

• Reservation management
• Cash handling