Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at Nujuma, a Ritz‑Carlton Reserve on the Red Sea. You will create memorable, personalized experiences from check‑in to check‑out, ensuring every interaction reflects the brand’s Gold Standards.

Key responsibilities

• Greet and welcome guests, manage check‑in and check‑out procedures efficiently.
• Handle guest requests, inquiries, and complaints with professionalism and empathy.
• Process reservations, payments, and billing accurately using the property’s systems.
• Maintain the lobby area, ensuring it is clean, organized, and reflects the luxury ambiance.
• Collaborate with other departments to coordinate guest services and resolve operational issues.
• Prepare and deliver daily reports, logs, and hand‑overs for the night shift.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required; enthusiasm for guest service is essential.
• Ability to stand, walk, and lift objects up to 10 lb throughout the shift.
• Professional appearance, strong communication skills, and adherence to company policies.

Required skills

What we offer

• Full‑time, on‑site position within a world‑renowned luxury brand.
• Opportunities for growth and development in a multicultural environment.
• Comprehensive training on Ritz‑Carlton service standards.