Front Desk Officer

About the role

We are seeking a presentable, well‑groomed and energetic Front Desk Officer to manage the reception area, handle incoming calls and provide a professional first impression to visitors and callers. The successful candidate will use strong communication and organisational skills to ensure smooth front‑office operations.

Key responsibilities

• Greet, welcome and direct all visitors, notifying relevant staff of their arrival.
• Operate the telephone switchboard professionally, routing internal, external and international calls.
• Maintain an up‑to‑date database of contacts.
• Send and receive faxes, couriers and post, updating the tracking system regularly.
• Provide ad‑hoc support to the administration team as required.

Required profile

• 3–5 years of experience in a front‑office or reception role.
• Degree or diploma in Administration or a related field.
• Excellent verbal and written communication skills.
• Professional personal presentation (well‑groomed and energetic).
• Strong customer‑service orientation.

Required skills

• Telephone switchboard operation.
• Database maintenance.
• Fax and courier handling.
• General office administration.