Front Office Agent (Saudi National)

About the role

Reporting to the Front Office Manager, you will be the first point of contact for guests, delivering professional and friendly service throughout their stay. You will manage check‑ins and check‑outs, handle guest inquiries, and promote hotel facilities while ensuring all service standards are met.

Key responsibilities

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Respond to each guest who approaches the Reception Desk.
• Drive rate through up‑selling room brands.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Required profile

• Proficiency in English (verbal and written), second language an asset.
• Previous customer‑related experience preferred.
• Previous PMS experience an asset.
• Computer literate in Microsoft Windows applications an asset.
• Must possess a professional presentation.
• Strong interpersonal and problem‑solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast‑paced environment.

Required skills

• PMS
• Microsoft Windows