Front Office Reception Agent – Hotel

About the role

As a Front Office Reception Agent you will be the first point of contact for guests, ensuring every arrival and departure is smooth, friendly and memorable. Working within an Accor‑affiliated hotel, you will support the overall guest experience through professional service and attentive assistance.

Key responsibilities

• Welcome guests, perform check‑in and check‑out procedures accurately and efficiently.
• Handle guest requests, complaints and special requirements, coordinating with relevant departments for prompt resolution.
• Process payments, monitor guest accounts and maintain accurate front‑office records.
• Provide information on hotel services, facilities and local attractions.
• Manage incoming calls, direct inquiries to appropriate teams and support VIP arrivals, group check‑ins and special events.
• Complete shift handovers and communicate operational updates to the next shift.
• Promote hotel facilities and identify up‑selling opportunities to enhance guest stays.

Required profile

• Service‑oriented mindset with a strong focus on guest satisfaction.
• Professional appearance and communication skills in English.
• Experience in front‑office operations, preferably within an international hotel chain.
• Ability to work in a fast‑paced, shift‑based environment and collaborate across departments.
• Detail‑oriented, responsible and well‑organized.

Required skills

• Proficiency with Opera PMS (property management system).
• Competence in Microsoft Office applications.

What we offer

• Opportunities for development and career advancement within the Accor network.
• A dynamic, multicultural work environment focused on responsible hospitality.