Front Office Service Manager

About the role

The Front Office Service Manager is responsible for creating a welcoming atmosphere in the hotel lobby and ensuring every guest receives exceptional service throughout their stay. This role is focused on direct guest interaction, feedback collection, and maintaining lobby standards.

Key responsibilities

• Greet guests warmly as they enter the lobby and provide assistance with inquiries, directions, and services.
• Make courtesy calls to guests during their stay to address any needs or issues.
• Collect and record guest reviews, using feedback to drive improvements.
• Handle guest complaints with tact, seeking prompt resolutions.
• Maintain a clean, organized, and safe lobby environment.
• Collaborate with front desk, concierge, food & beverage, and housekeeping teams to ensure seamless operations.
• Act as the hotel’s Radisson Rewards member, applying all Radisson Rewards standards.
• Monitor and report lobby maintenance or safety concerns to the appropriate department.

Required profile

• Saudi nationality.
• At least one month of experience in a hospitality front‑office or guest‑service role.

Required skills

• hotSOS
• Review Pro
• Opera PMS
• Fidelio
• Radisson Rewards standards