General Manager – Luxury Hotel

Key responsibilities

• Develop and implement the hotel’s overall financial strategy, including budgeting, revenue management, and cost control.
• Direct and coordinate all major property initiatives, including capital projects, renovations, and customer service improvements.
• Strategically align the operations of the hotel with the vision of the Owners and Kerten Hospitality.
• Direct the crafting and implementation of unique guest experiences that highlight the property's heritage.
• Supervise the maintenance and upkeep of the hotel, ensuring its uniqueness and heritage are preserved.
• Ensure the hotel's operations are compliant with all legal and regulatory requirements, focusing on health, safety, and environmental standards.
• Act as the primary liaison between hotel management and owners, ensuring alignment and compliance with all agreements.
• Oversee and ensure compliance with operational standards and policies, maintaining the highest level of service quality.

Required profile

• Bachelor’s degree preferred; diploma in hotel management or hospitality is advantageous.
• Minimum 5 years’ experience in management within the luxury hospitality industry with a proven track record of high service standards.
• Strategic mindset and analytical skills to anticipate market trends and identify business opportunities.
• Sound judgment and decision‑making capabilities to evaluate options, assess risks, and align with organizational goals.
• Pre‑opening experience is a plus; exceptional problem‑solving, leadership, training, and cost‑control abilities.

What we offer

• Competitive compensation package tailored to experience.
• Career growth opportunities within a dynamic organisation.
• Inclusive environment that encourages collaboration.
• Shared purpose working with passionate people who live the company values.