Guest Relations Agent - Saudi National

About the role

Fairmont The Red Sea, part of Raffles & Fairmont within the Red Sea Project, is looking for a Saudi National Guest Relations Agent. The resort offers 361 rooms, 11 dining concepts including an overwater restaurant with views of the Red Sea and the mangroves, and a spa. The agent acts as a key point of contact in the lobby, welcoming guests warmly and professionally on arrival and departure.

Key responsibilities

• Welcome guests with warmth and professionalism on arrival and departure.
• Act as a key point of contact in the lobby, helping guests with inquiries, directions, hotel information and local recommendations.
• Anticipate guest needs and provide personalized service.
• Escort VIPs, long-stay guests and special occasion guests when required.
• Maintain a visible presence in the lobby and public areas to engage guests proactively.
• Assist guests with transportation arrangements, restaurant reservations and other requests.
• Support service recovery by addressing guest concerns promptly and resolving them on time.
• Promote hotel facilities, services, dining outlets, wellness offerings and special events.

Required profile

• Diploma and degree, preferably in hospitality or a related field.
• At least 1 year of relevant experience.
• Excellent English communication skills and strong interpersonal skills.
• Proactive, anticipatory approach with a strong sense of accountability and ownership.
• Impeccable grooming and personal presentation aligned with luxury standards.
• Experience in pre-opening operations, project coordination and setting up wellness facilities is highly preferred.