Guest Relations Officer

About the role

The Guest Relations Officer will be the first point of contact for visitors, welcoming them in person and by phone. This full‑time, on‑site position focuses on delivering accurate information, resolving issues quickly, and supporting a smooth front‑desk operation.

Key responsibilities

• Greet and welcome guests, handling inquiries both in person and over the phone.
• Provide accurate information about services and resolve guest concerns promptly.
• Coordinate with other departments to meet guest needs and maintain a professional front‑desk area.
• Track guest feedback, support reservations and scheduling, and ensure a consistent high‑quality customer experience.

Required profile

• Strong guest‑relations and customer‑satisfaction skills with a professional, courteous demeanor.
• Excellent communication abilities in English; Arabic is an advantage.
• Experience with front‑desk operations, scheduling, and basic administrative tasks.
• Organizational skills, attention to detail, and the ability to stay calm under pressure.
• High school diploma or equivalent; hospitality or business education is a plus.