Guest Service Agent – Front Office

About the role

The Guest Service Agent will be the first point of contact for hotel guests, delivering professional, friendly and memorable service throughout their stay. This front‑office position requires a proactive attitude, strong communication skills and the ability to handle daily operational tasks efficiently.

Key responsibilities

• Provide consistently professional, warm and engaging service to all guests.
• Welcome and check‑in guests following established SOPs.
• Process guest check‑out in accordance with hotel standards.
• Sell rooms to walk‑in guests and address day‑to‑day facilities issues.
• Manage cash inventory, cheques and foreign‑currency transactions per credit policy.
• Collaborate with Housekeeping, Finance and Reservations teams.
• Ensure the Guest Service Desk is staffed, prepared and stocked at all times.
• Maintain guest privacy and confidentiality.
• Demonstrate thorough knowledge of hotel policies, procedures and facilities.

Required profile

• Degree in hospitality or a related field.
• Previous experience in a hotel Front Office Department.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal and problem‑solving abilities.

Required skills

• Opera property management system.
• Computer literacy.