This job is no longer available
This job expired on 26/08/2026. It no longer accepts applications.
Guest Service Agent
Hilton · La Mecque
Job description
About the role
As a Guest Service Agent you will be the first point of contact for guests, ensuring smooth check‑in and check‑out experiences while delivering memorable hospitality.
Key responsibilities
- Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
- Process check‑out by verifying charges, handling payments, issuing receipts and accurately using the point‑of‑sale system.
- Provide comprehensive information on hotel offerings, room types, rates, promotions and local area attractions.
- Promote hotel amenities and services through up‑selling techniques to maximize revenue.
- Respond promptly to guest requests, resolve concerns with care and manage communications effectively.
Required profile
- A passion for delivering warm and exceptional hospitality.
- Integrity and commitment to doing the right thing.
- Leadership mindset that inspires others.
- Team‑oriented attitude.
- Ownership and accountability.
- Sense of urgency and focus on the present moment.
Required skills
- Proficiency in operating point‑of‑sale (POS) systems.
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Hilton
La Mecque