Hospitality & Retail Services Specialist

About the role

Eram Talent is recruiting a Hospitality & Retail Services Specialist to support hospitality and retail operations at KAUST. The role covers retail leasing, tenant and catering coordination, inspections, food safety and service standards, and the day-to-day running of retail and hospitality facilities across the campus and Thuwal Corniche.

Key responsibilities

• Manage retail leasing: identify potential tenants, prepare proposals and support lease negotiations
• Coordinate retailer onboarding, inspections, operational readiness, compliance and clearance
• Monitor retail outlets for compliance with hospitality, hygiene, food safety, HSE and service standards
• Manage relationships with retail tenants, catering providers and internal departments
• Support retail space planning, from feasibility and design through construction and commissioning
• Conduct market benchmarking and prepare financial and operational reports
• Coordinate catering services for KAUST events, business functions and community activities
• Monitor customer feedback, address service concerns and support improvements to the community experience

Required profile

• Bachelor's degree in Business, Property Management, Marketing, Hospitality or a related field
• 3-5 years of experience in hospitality operations, retail management, commercial property leasing or a similar role
• Experience in retail inspections, food safety, hygiene, HSE compliance or hospitality quality standards is highly preferred
• Experience in retail leasing, tenant relations, lease administration or commercial property management
• Fluency in English and Arabic is required

Required skills

• Knowledge of hospitality operations, catering services and customer experience management
• Strong communication and stakeholder management skills
• Ability to manage multiple activities, coordinate with different teams and maintain operational standards