Housekeeping Floor Supervisor

About the role

The Housekeeping Floor Supervisor oversees the daily operations of room attendants and housekeeping staff on assigned floors of a luxury Sofitel hotel. This role ensures that guest rooms and public areas meet the brand’s high standards of cleanliness, presentation, and service.

Key responsibilities

• Supervise and coordinate daily activities of room attendants, conduct briefings and allocate workloads.
• Inspect guest rooms, corridors, service areas and public spaces to verify compliance with Sofitel standards.
• Perform detailed quality checks before rooms are released in the system and address any guest feedback promptly.
• Train, coach and motivate housekeeping staff, enforce grooming and uniform policies.
• Maintain accurate reports on room status, discrepancies, lost & found and maintenance requests.
• Coordinate with Front Office, Engineering, Laundry and other departments to ensure smooth operations.
• Ensure health, safety, chemical handling and sustainability practices are followed.

Required profile

• Diploma or certification in Hospitality Management preferred.
• Minimum 2–3 years of housekeeping experience in a luxury hotel.
• Previous supervisory experience highly desirable.
• Strong knowledge of cleaning procedures, chemicals and equipment.
• Excellent communication skills in English; additional languages a plus.

Required skills

• Basic computer knowledge of Property Management Systems, specifically Opera PMS.

What we offer

• Dynamic work environment within a renowned luxury hotel brand.
• Opportunities for professional development and career progression.
• Flexible shift patterns including weekends and holidays.