Human Resources Operations Supervisor

About the role

The Human Resources Operations Supervisor oversees daily HR activities and employee affairs within a retail environment. This role ensures that HR processes, policies, and procedures are executed efficiently while maintaining compliance with Saudi labor regulations, Saudization (Nitaqat) requirements, and government‑related employee services.

Key responsibilities

• Supervise daily HR operations and employee affairs in line with company policies.
• Manage the administrative aspects of the employee lifecycle, including onboarding, transfers, promotions, job changes, leaves, and end‑of‑service procedures.
• Maintain accurate, confidential employee records and HR databases.
• Monitor attendance, absenteeism, lateness, leave requests, and work schedules, coordinating with branches to resolve discrepancies.
• Coordinate payroll‑related data, ensuring accuracy of attendance, leave, deductions, and other employee information before payroll processing.
• Track Saudization (Nitaqat) ratios, prepare related reports, and ensure compliance with classification requirements.
• Handle GOSI transactions, including employee registration, removal, data updates, and contributions.
• Manage medical insurance activities, visa issuance/renewal, and Iqama processes for expatriate staff.
• Arrange airline tickets for employee travel in accordance with company policies.
• Maintain employee contracts, official documents, and HR records.
• Oversee disciplinary procedures in coordination with management and HR functions.
• Provide operational HR support and guidance to branch managers, supervisors, and employees.

Required profile

• Proven experience supervising HR operations and employee affairs, preferably in a retail setting.
• Strong knowledge of Saudi labor law, Saudization (Nitaqat), GOSI, and Iqama/visa procedures.
• Experience managing employee lifecycle processes, payroll coordination, and benefits administration.
• Ability to maintain accurate HR records and ensure confidentiality.
• Excellent coordination skills with branches and cross‑functional teams.

Required skills