IT Operations Team Lead

About the role

We are seeking an experienced IT Operations Team Lead to oversee the performance, security, and stability of our organization’s IT infrastructure. The successful candidate will drive continuous improvement across all IT services while ensuring seamless operation of systems and electronic services.

Key responsibilities

• Lead a technical team that supports infrastructure, operating systems, system software, and electronic services.
• Communicate effectively with stakeholders to align IT initiatives with business needs.
• Manage deployment of technical changes and oversee regular security updates for operating systems and software components.
• Supervise preventive maintenance activities to guarantee service continuity.
• Monitor system and service performance to maintain stability and availability.
• Handle incidents and coordinate resolution efforts with the team.
• Escalate major issues and follow up with support teams.
• Produce periodic and on‑demand reports on infrastructure status.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.
• Minimum 7 years of experience managing operations, maintenance, and support of large‑scale IT systems.
• Proven leadership and project‑management abilities.
• Strong communication and interpersonal skills.
• Experience in vendor management and budgeting.

Required skills

• Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
• System administration experience with Windows and Linux environments.
• Understanding of cybersecurity best practices.
• Familiarity with ITIL and service‑management frameworks.