IT Project Manager – ICT Operations & Maintenance

About the role

We are seeking an experienced IT Project Manager to lead and manage complex IT Operations & Maintenance (O&M) and ICT projects, ensuring successful delivery in line with agreed scope, schedule, budget, quality standards, and customer expectations. The role covers the full project lifecycle, from initiation and planning through execution, monitoring, control, and closure, while coordinating closely with customers, technical teams, vendors, suppliers, and key stakeholders.

Key responsibilities

• Lead and manage multiple complex IT O&M and ICT projects throughout the full project lifecycle.
• Develop and maintain project plans, schedules, milestones, deliverables, budgets, and resource requirements.
• Coordinate with operations teams, technical teams, customers, vendors, suppliers, and other stakeholders.
• Monitor project performance and provide regular status reports, dashboards, and management updates.
• Identify and assess project risks and implement appropriate mitigation plans.
• Manage change requests, issues, dependencies, escalations, and corrective actions.
• Ensure effective project handover and transition to operations and support teams.

Required profile

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, MIS, Software Engineering, or a related discipline.
• Proven experience managing complex IT, ICT, and Operations & Maintenance projects.
• Strong understanding of IT Service Management (ITSM), IT infrastructure, software and applications, enterprise IT operations, and ERP workflows.
• PMP (Project Management Professional) certification.
• ITIL certification.
• Fluent in Arabic and English.
• Willingness to travel across Saudi Arabia as required.

Required skills

• IT Service Management (ITSM)
• IT infrastructure
• ERP workflow knowledge
• Vendor and supplier management