IT Support Assistant - Graphic Design Background

About the role

Eram Talent is seeking a creative and technically skilled IT Support Assistant with a graphic design background to provide IT support while delivering high-quality graphic design solutions for digital and print media. Reporting to the IT Supervisor/Operations Manager, the role covers maintenance of IT systems, software and documentation, and creation of visual content for internal and external communications. The workplace is on site.

Key responsibilities

• Provide first-level IT support for hardware, software and system issues, and troubleshoot minor computer, software and network problems.
• Maintain computer programs, applications, system documentation and operational procedures.
• Design layouts using typography, colour, imagery and branding guidelines, and produce visual assets such as brochures, presentations, banners, social media graphics, advertisements and marketing materials.
• Collaborate with stakeholders on project requirements and support website and digital content updates when needed.
• Maintain data backups and support portal administration; prepare reports, presentations and documentation for management review.
• Assist senior IT personnel with software configuration, system maintenance and technical support, and handle service requests and trouble reports with minimal supervision.
• Ensure compliance with IT policies, security procedures and branding standards.

Required profile

• Diploma or Bachelor's degree in Computer Science, Information Technology, Graphic Design, Multimedia or a related field.
• 3-5 years of experience in IT support with a strong graphic design background.
• Experience supporting engineering, technical or corporate environments is preferred.
• Strong organisational and multitasking skills, and good verbal and written English.

Required skills

• Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other graphic design tools.
• Microsoft Office, especially PowerPoint for presentation design.
• Basic knowledge of hardware, software installation, troubleshooting and system support.
• Familiarity with website CMS and digital media is an advantage.